Terms & Conditions

Terms & Conditions

Last Updated: 02.03.2024

Background

This agreement applies as between you, the User of this Web Site and Fairweather Group Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

 

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“Fairweather Group Ltd” means Fairweather Group Ltd trading as Claim.co.uk, 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU;

“Service” means collectively any online facilities, tools, services or information that Fairweather Group Ltd makes available through the Web Site either now or in the future;

“System” means any online communications infrastructure that Fairweather Group Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by Fairweather Group Ltd and acting in the course of their employment; and

“Web Site” means the website that you are currently using (www.claim.co.uk) and any sub-domains of this site (e.g. subdomain.www.claim.co.uk) unless expressly excluded by their own terms and conditions.

 

Claim.co.uk – Full Terms and Conditions

Claim.co.uk is a trading style of Fairweather Group Ltd, with registered number 12783771 and registered address 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU.

Fairweather Group Ltd is a Claims Management Company authorised and regulated by the Financial Conduct Authority, Firm Reference Number 935899.

 

Our areas of work

We are authorised by the FCA to assist clients in making claims in the following areas:

  • Mis-sold Car Finance Claims
  • Housing Disrepair Claims
  • Personal Injury Claims
  • Mis-Sold SIPP Claims
  • Tenancy Deposit Claims
  • Mis-Sold Investment Claims

We are also able to assist clients with the following non-regulated claims:

  • Police Complaint Claims
  • Diesel Emission Claims
  • DPF Claims

If you instruct us to do so, a panel member will agree to make a claim/s on your behalf on the terms of this agreement.

We do not give legal advice; Our service is limited to the process and administration of the above compensation claims.

You do not need to use a claims management company to make a claim. Where applicable, you have the right to use any of the appropriate regulatory bodies for free in relation to your claim, including:

  • Financial Services Compensation Scheme – Website Here
  • Financial Ombudsman Service – Website Here

 

No Win, No Fee Claim

Our No Win No Fee Success Fee is based on which claim you are lodging and which expert panel member we refer you to. The legal panel can charge between:

  • 25%-50% Inc VAT

The legal panel members will inform you about the exact fee before you enter into any agreement. There may be a termination fee if you cancel your claim with a panel member after the cooling-off period. We are paid a referral fee by our panel members for a successful referral. Fairweather Group Ltd will not charge you for our service.

 

 

How Claim.co.uk will assist you

Fairweather Group Ltd provides this site, Claim.co.uk, as part of an introductory service that aims to put you in touch with a specialist solicitor or legal executive without delay. We will not charge you anything for doing this.

Solicitors on the panel pay a financial contribution to our marketing costs and the upkeep of this website, in order for us to provide this service. Further details about our arrangement with panel firms are available on request. Fairweather Group Ltd are not qualified lawyers and do not provide legal advice.

If we feel we cannot help you, we will let you know, and of course, you are free to seek legal advice elsewhere immediately.

Any resulting contract that you enter into for legal services will be with one of our panel solicitors, not Fairweather Group Ltd. Fairweather Group Ltd therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one or any of our panel solicitors.

Solicitor firms pay for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

 

Contacting Us

When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.

You can email us on: info@claim.co.uk

You can call us on:  0161 7111 555

 

 

Mobile Application Usage
 
1. Introduction
In addition to the terms outlined in this document, the following terms specifically govern your use of the Claim.co.uk mobile application (“App”). By downloading and using our App, you agree to comply with both the general terms and the specific mobile application terms outlined below.
 
2. User License
By using the App, you are granted a limited, non-exclusive, non-transferable, and revocable license to use the App for personal, non-commercial purposes. This license is subject to your compliance with these Terms and Conditions.
 
3. Permitted Use
You may use the App only for lawful purposes in accordance with these Terms. You agree not to use the App in any way that could damage, disable, overburden, or impair the App or interfere with any other party’s use of the App.
 
4. Content Responsibility
Users are responsible for any content they submit, upload, or generate within the App, including but not limited to text, images, and other materials (“User Content”). Users must ensure that their content does not violate any laws, infringe on intellectual property rights, or contain harmful code. Claim.co.uk reserves the right to monitor and remove any User Content that violates these terms or is deemed inappropriate.
 
5. Privacy and Data Usage
The App may collect certain data, including technical information about your device and usage patterns. This data is used to improve the App’s functionality and our services. For more detailed information, please refer to our Privacy Policy.
 
6. Termination of Use
Claim.co.uk reserves the right to terminate or suspend your access to the App at any time without notice if you breach these Terms or engage in conduct harmful to the App or other users. Upon termination, your right to use the App will cease immediately.
 
7. Governing Law
These additional terms for the App are governed by and construed in accordance with the laws of England and Wales, in line with the overall terms and conditions.
 
8. Changes to These Applications Terms
We may update these terms specific to the mobile application usage from time to time. Any changes will be posted within the App and on our website. Your continued use of the App after such updates indicates your acceptance of the revised terms.

 

 

 

Our Policy Against Abusive Commication

We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Fairweather Group Ltd will not hesitate to report such acts to the police.

 

Site Information

The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.

The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.

 

Copyright Notice

This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by Fairweather Group Ltd or licensed to Fairweather Group Ltd You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that

  • Fairweather Group Ltd is acknowledged as the source
  • The text is not altered in any way and
  • The attention of recipients is drawn to these Terms and Conditions

All other use and copying of any content of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of Fairweather Group Ltd is given. Fairweather Group Ltd is committed to protecting your privacy and complies with the Data Protection Act 2018.

Please see our Privacy Policy for further details.

Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.

Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.

 

Privacy Policy

Fairweather Group Ltd is committed to safeguarding the privacy of visitors to our website. Please click here to read our policy to understand how your information will be treated. This policy may be updated every few months, so please check it regularly.

Fairweather Group Ltd is the data controller and processor meaning we exercise overall control over the purposes and means of the processing of your personal data.

In order to process your claim and identify the right solicitor to manage it, we may also share your data with the following processors and/or controllers: Copious Ltd, Bond Turner Limited, Satchell Moran Solicitors, Reed & Co Solicitors Ltd, TGG Ltd, Chase Monro Claims Ltd, TMS Legal Ltd, TLW Solicitors, Courmacs Legal Limited, ID Tech Solutions Ltd.

In addition to the above legal panel members, we may also share data with certain data processors in order to progress your claim. These data processors include, Valid8 IP Ltd, Amazon Web Services, Inc and Experian Ltd.

Your data will only ever be transferred to other processors and/or controllers in relation to progressing the claim on your behalf. Your data is never sold to any third party.

 

 

 

Marketing Materials

If you currently receive marketing materials from Claim.co.uk and no longer wish to do so, please email info@claim.co.uk. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.

 

Limitation of Liability

Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.

 

Complaints Procedure

We pride ourselves on providing a professional service. If You are not happy with Our service in any way, we would like to hear about it. A full copy of Our complaints policy and procedure can be found on Our complaints page on our website here.

 

Law and Jurisdiction

These terms and conditions and the relationship between you and Fairweather Group Ltd shall be governed by and construed in accordance with the Law of England and Wales and Fairweather Group Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales

 

Notices

All notices/communications shall be given to us either by post to our Premises (see address above) or by email to info@claim.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

 

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

 

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

 

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Fairweather Group Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship

 

Links to Other Websites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Fairweather Group Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them

 

Links to this Website

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.claim.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Fairweather Group Ltd. To find out more please contact us by email at info@claim.co.uk.